In the present scenario of an intensely competitive market and constantly evolving technology and products, the abiding central focus continues to be the customer. Excellence in customer service is the most important tool for sustained business growth. Reload has attached highest priority to customer satisfaction.
As a service organization, customer service and customer satisfaction are the prime concerns of Reload. When there is a mismatch between the expectation of the customer and the service delivered, it results in dissatisfaction and may lead to complaints. Customer complaints therefore, lead to important and reliable checks on the quality of our services, systems and procedures.
Information Required by Us
We collect only limited personal information from the new user that is necessary for us to provide you the efficient and satisfactory service.
Personal information and data about the user collected by us are:
At the time of registration: At the time of registration, we collect and store your E-mail address and cell phone number as provided by you in our database. At the time of payment: We do not store the Delivery/Shipping address (Name, Address, City, State, Country and Postal code) and Phone Number at the time you make a payment towards your balance. We don't store any credit card information of the user. At the time of payment, user is redirected to the third-party website where user is required to provide the credit card details. Reload does not have any control of the information on the third-party website and does not take any responsibility for the misuse of the credit card information provided by the user to the third party. At Reload, we assure to protect your information and will not be distributed to any third party unless you explicitly consent to sharing this information.
Use of Information collected
Reload uses the collected information to provide you the user friendly, efficient, smooth and satisfactory service. We further use this information, to respond to your suggestions, feedback, and disputes if any and enforce Terms and Conditions of Service agreement. The information provided by you is used for following purposes:
We use the email address provided by you:
As a unique identifier or login id that helps us to identify your details for processing any information in relation with your account.
Contacting user in case of any account or payment related need
Participation in any promotional campaign or content organized by us
Processing request for subscription and/or un subscription for e-newsletter
You are required to use password or security code with the provided login id to logon to our service in secured mode. As per Terms and Conditions of Service agreement, you are solely responsible to keep this password confidential and for all activities originated from the misuse of the password. Please change your password at regular internals to maintain its confidentiality.
This information allows us to address you in dignified and respectful manner.
The addresses are used to deliver the orders at the specified location in stipulated time and these addresses are further stored in your address book in our database for future use.
We use your phone number to keep you updated with your Reload balance, sending you sms for new prepaid plans or vouchers, confirming your authenticity and updating you with latest news on Reload.in
Credit Card Information
We don't store any credit card information of the user. At the time of payment while placing an order, user is redirected to the third-party website where user is required to provide the credit card details. Reload does not have any control of the information on the third-party website and does not take any responsibility for the misuse of the credit card information provided by the user to the third party.
Sharing of Information
Reload may share provided Personal Information with carefully screened third-party service providers for the sole purpose of providing you with the products, services and information you have requested. Examples of such third-party service providers are credit card authorization companies, mobile operators and targeted advertisers. Reload assures you that they do not store, retain or access your information except to provide our services to you and not for any other purpose.
Keeping you informed
Reload keeps you informed about new features, products and promotions via email. From time to time, you may receive information on carefully screened third parties whose products or services may be of interest to you.
Changes and Modification
Laws and Regulations
Reload may be required by law to disclose your Personal Information to proper law enforcement agencies; even if you requested that we don't share your information. This information may be necessary to identify, contact or bring legal action against anyone who committed any offence as per stated laws and regulations.
Merger, Acquisition and Termination of Service
If we merge with, or are acquired by another company, the resulting combined company will use the Personal Information you have provided as described in this policy. If we cease operation, your Personal Information may be transferred to and used by another company that offers similar or related products or services.