Terms & Conditions
The User needs to be of 18 years or above to be using the services of the 'site'. In case any user below 18 years registers to the 'site', his or her registration would stand as void. "User" represents and warrants that he/she has the right, authority, and hereby accepts that he or she is of legal age to accept and abide by the terms and conditions of use of the 'site'.And that while using the site, The "User" shall not impersonate any person or entity,or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity. The "Site" may terminate the account of such a visitor, delete the content posted by him/ her, prohibit access to the 'site'or to any of its related services for any reason without citing or stating any reasons as and when needed and witout limitation.
The Registration form to be filled by the 'user 'for registration to the 'site' needs to be filled as accurately as possible to the best of knowledge of the user. The responsibility of maintaining the security of the password and id lie with the user and is directly liable for any action/ use of the 'site' from his/ her account. It is the duty of the user to immediately notify the site if their account is being used without authorisation.
The user agrees to update the user account details as and when prompted by the site and in time to time in case of any change in any registration detail provided by the user on the 'site'.
The user agrees to send updates on transaction details, his/her ReloadCash balance, new offers and discount, and any other news on Reload.in
The 'site' has full right to terminate any user account without stating any reason and without any notice.
In case User wants to deactivate his/hr account with Reload.in, User has to reach us on phone through our customercare number or drop a mail to our support team.
Use of The Recharge Facility
Reload.in provides Recharge of Prepaid Phones (India) for personal use and not commercial use. The user in using this facility agrees to the following Terms 1. The User is solely responsible for entering the correct information (phone number, recharge value, etc.)
Reload.in is not responsible for faulty connection on the side of the user while using the Payment Option In case the user has paid and not received the recharge amount, the user will have to submit complete transaction details along with contact details to customer support at reload.in.The matter will be resolved after cross checking with the concerned service provider vendor after which refund, if any, will be made to the users account. This process may take 10 days or longer depending on the response from the vendor. Reload.in will not be liable for late action in such a case.
Reload.in will not refund any money once a sale has taken place.
The user hereby agrees that by using the facility of online recharge from reload.in, the user has agreed to pay out of will any extra charges on account of online service/ sale of online recharge.
The Website reload.in is not for commercial use but is specifically meant for personal use only.
Information Technology Act & Indian Laws
The "User" agrees and undertakes to abide by the provisions of Information Technology Act and/or any other laws/rules/regulations of India. The User impliedly and expressly undertakes to submit to the jurisdiction of enforcing/statutory authorities for any violation of the IT act and other laws.
All the Content on the Site whether text, graphics, pictures, video etc. their selection and arrangement are the proprietary property of the site, its Users or its licensors with all rights reserved. Any use of the Site or the Site Content other than as specifically authorized herein, without the prior written permission, is strictly prohibited and will terminate the registration granted herein.
Exclusions in Online Payment Facility
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
We shall not in any way be liable for any delay, disruption or defects in the Online Payment Facility. You acknowledge that you assume all the risks involved in using our Online Payment Facility and we shall not be in any way liable for any damage, loss, expense or detriment caused (directly or indirectly) by a defect in our Online Payment Facility.
Miscellaneous - Disclaimers (Warning!)
Please note that we are reliant on a number of third parties such as Payment Gateways, Banks and Mobile Operators, hence we are not responsible for the goods or services provided by third parties cannot be involved in any disputes between a Reload.in and User regarding the same. We may use the services of one or more third parties to provide the Service and process user transactions.
Reload.in shall be responsible for only accepting payment from the User and communicating the request to Aggregator. All subsequent activities, prepaid mobile recharge processing etc, will be carried out Aggregator with the help of operators.
As per our terms we do not save any sensitive information such as debit/credit card number, Net banking details, password or CVV. Whole payment procedure occurs through our payment gateways. Except for our limited role in processing payments that user authorize or initiate, we are not involved in any underlying transaction between user, any other User, Merchant, bank or other third party.
User represent and warrant that User are legally and fully entitled to use any debit card, credit card or bank account that User attempt to use funds into User Reload.in.
User hereby authorize us to hold, receive and disburse funds in accordance with any payment instructions We receive from User. Among other things, User authorization permits Us to debit or credit the bank account associated with User Payment Details. User authorization will remain in effect as long as User maintain an Account with Us.
The User should agree that the Site, in its sole discretion, may terminate the account, password or use of the service, for any reason or if the Site believes that the user has violated or has acted inconsistently with the spirit of Terms of Service. The site also in its sole discretion and at any time may discontinue providing the service, with or without notice. Upon termination, user's right to use the Site immediately ceases. Further, the user must agree that the Site shall not be liable to anyone for any termination of User access to the service.
In order to comply with RBI Regulations, We reserve the right to review User Account and transaction history pursuant to a charge back request, in order to determine the occurrence of fraud. If We have any reason to believe that there has been fraudulent activity on User Account, We reserve the right to terminate User Account with immediate effect.
The User agrees to indemnify and hold the Site , its subsidiaries, directors, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of the Content that the User submits, posts, transmits or otherwise makes available through the Service, the use of the Service, the connection to the Service, the violation of this Agreement, or the violation of any rights of another or any violation of any applicable law or any breach of your representations and warranties set forth above.
Limitation of Liability
The site is not to be held liable for special, consequential, incidental, indirect or punitive loss, damage or expenses , data, loss of facilities, or equipment or the cost of recreating lost data regardless of whether arising out of a breach of contract, warranty, tort, strict liability or otherwise. The User shall agree that the Site shall not be liable for any damage, monetary loss resulting from transactions resulting to the damage of the User's reputation resulting from bogus entries.
Links to third-party sites
This Site contains links to third party sites. The linked sites are not under the control of the Site and the Site is not responsible for the contents of any linked site or any link contained in the linked site. The Site provides these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by the Site.
If this site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities (collectively "Forums"), User agrees to use the Forums only to send and receive messages and material that are proper and related to the particular Forum. By the way of example, and not as a limitation, User agrees that when using a Forum, User shall not do any of the following:
- Defame abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of Privacy and publicity) of others.
- Publish post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information.
- Upload or attach files that contain software or other material protected by Intellectual Property Laws (or by rights of Privacy and Publicity) unless "User" owns or controls the rights thereto or have received all necessary consents.
- Upload or attach files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
- Delete any author attributions, legal notices or Proprietary designation or labels in any file that is uploaded.
- Falsify the origin or source of software or other material contained in a file that is uploaded.
- Advertise or offer to sell any goods or services, or conduct or forward surveys, contests, or chain letters. Download any file posted by other user of a Forum that the "User "may know, or reasonably should know, cannot be legally disturbed in such manner.
The "User" acknowledges that all Forums or Discussion Groups are public not private communication. Further, "User" acknowledges that chats, postings, conferences, emails and other communication by other users are not endorsed by the "Site" and such communication shall not be considered reviewed, screened, or approved by the "Site". The "Site" reserves the right for any reason to remove without notice any contents of the Forums received from users, including without limitation email and bulletin board postings.
Standard of User Conduct
The "User" agrees that all contents (information, data, text, photographs, videos, music, graphics and/or other materials) hosted/viewed in the "Site" are the sole responsibility of the "User" from whom such content originated.
"The "Site" does not guarantee the accuracy, integrity and quality of such contents. The "User" must also understand that it is possible for him/her to receive contents that are offensive, objectionable or indecent. The "Site" will not be liable for any error or any negative effect/result of such content whatsoever.
The "User" represent, warrant and agree that no materials of any kind submitted through "User" account or otherwise posted or shared by "User" through the Service will violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights; or contain libellous, defamatory or otherwise unlawful material.
The "User" further agrees that he/she shall not use the Service or the Site in any unlawful manner or in any other manner that could damage, disable, overburden, impair or disrupt the service, servers, system, site or networks connected to the service.
Users shall recognize that they have the responsibility of evaluating and bearing the risks associated with the content's (that is shared and used) reliability accuracy, usefulness, purpose and comprehensiveness. Consequently, users shall understand that they cannot entirely depend on the data displayed at the "Site".
The "User" expressly and impliedly agrees not to use the services or the "Site" to:
- Upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, torturous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful or racially or ethnically or otherwise objectionable;
- Upload, post, email, transmit or otherwise make available any content that is or likely to cause/affect/violate the rights of any party with respect to religious sentiments, secular credentials, communal harmony, peace, integrity of a nation, or that would otherwise create liability or violate any local, state, national or international law;
- Impersonate any person or entity;
- Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content listed on the site or services;
- Upload, post, email, transmit or otherwise make available any content that the "User" does not have a right to make available under any law or under contractual relationship (such as inside information, proprietary and confidential information, learned or disclosed as part of non-disclosure agreements);
- Upload, post, transmit, share, store or otherwise make available content that would constitute, encourage or provide instructions for a criminal offence; - Upload, post, transmit, share, store or otherwise make available any unsolicited or unauthorized advertising, olicitations, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
- Disrupt the normal flow of dialogue, cause a screen to "scroll" faster than normal, or otherwise act in a manner that negatively affects the other users ability to engage in real time exchanges;
- Upload, post, transmit, share, store or otherwise make available content that is likely to cause or damage the computer, computer system, site, server and services;
- Interfere with or disrupt the service or servers or networks connected to the service, or disobey any requirements, procedures, policies or regulations of networks connected to the service;
- Intentionally or unintentionally violate any applicable local, state, national or international law and any regulations having the force of law;
- The Site reload.in is not responsible for incorrect phone entry or incorrect selection of recharge value while recharging the prepaid mobile of the user.
- In using this Services, you must comply with all laws, all directions of a Regulator and reasonable directions of Reload.in, you must not use, or attempt to use, the services to break any law or to miss-use another person's rights;
- Reload is not responsible for problem in recharge due to faulty internet connection, electricity failure or PC system error or any kind of problem on the side of the user during recharge process. Reload.in is not liable for any damages in case of any delay in correcting any fault in any Service provided by the 'site'.
- Reload.in is not liable for any changes in talk value by the service provider or validity period by operator. Reload.in is not liable for any problem while recharging. If the user finds a problem with the recharge value of a recharge coupon, the user will need to contact respective service provider's customer care.
- Disputes arising out of the transactions between the user and the Reload.in sites are subject to the jurisdiction of courts situated in Hyderabad only. Reload.in reserves the right to ban the users phone number from recharge on the 'site' if Reload.in suspects any foul use/ activity/ commercial use of the recharge facility provided by the site.
Miscellaneous - Governing law and dispute resolution (How User can resolve quarrels with Us)
We may elect to resolve any controversy or claim arising out of or relating to these T&Cs by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such controversy or claim will be arbitrated on an individual basis and will not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration will be conducted in New Delhi, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof.
Either User or We may seek any interim or preliminary relief from a court of competent jurisdiction in New Delhi, India, necessary to protect the rights or the property of User or Us, pending the completion of arbitration. The language of arbitration will be English.
These T&Cs will be governed by the laws of India. Subject to the procedure for arbitration, We and User agree and undertake that any controversy or claim arising out of or relating to these T&Cs will be adjudicated exclusively before a competent court in New Delhi, India only. Please note that We are not responsible for the goods or services provided by Our Merchants and cannot be involved in any disputes between a Merchant and User regarding the same.
Miscellaneous - Customer grievance redressal policy (How User can get Us to fix a problem).
If User are not satisfied with the quality of service(s) offered, please contact Our customer care at Reload.in Helpdesk or refer to the grievance policy at https://www.Reload.in.com/help/grievancepolicy, for which the procedure for escalation of complaints will be as follows:
Escalation Level - 1. Write to Customer Support team: Reload.in Helpdesk
Response Time: Seven Business Days.
Escalation Level - 2. Write to Assistant Nodal Officer :
Assistant Nodal Officer
RELOAD ONLINE SERVICES INDIA PRIVATE LIMITED.
2nd Floor, Vittal Rao Nagar, Above Indian Bank,